Drink more water.
Does staying well hydrated affect your performance?
In the rush to see patients, it’s easy to forget
the simple things, like drinking water. Try drinking
at regular intervals — say, every three hours.
Set a timer to go off every three hours, and drink
at least eight ounces of water. You might discover
that this improves your mental acuity and performance.
Get outside
at least once a day. Vow to get out for at
least five or ten minutes every day (weather permitting,
of course). Staying in the hospital too long can make
anyone claustrophobic. Look at the horizon. Breathe
the outside air. Get a fresh perspective.
Make a game of remembering
names. Attempt to memorize as many of your
patients’ names as you can. You may be one of
those people born with the skill of instantly remembering
names. Most of us aren’t so lucky, and we have
to work hard at it. It’s a skill worth improving.
Try memorizing the names of all the patients you see.
One method is to say the persons name aloud to them
(“Hello, Mr. Jones.”), Repeat the name
three times to yourself, then focus on an unusual
feature of the patient and connect this feature to
the person's name.
Walk more quickly.
Try walking 25% faster than you otherwise would. Observe
the effect on the rapidity of your thinking.
Take the stairs instead
of the elevator. If you need to walk up or
down two flights, ditch the elevator and use the stairs.
Extra credit: buy a pedometer and aim for 10,000 steps
during the day.
Nap. If you feel sluggish in
the middle of the afternoon, experiment with taking
a 15 minute nap. (This is long enough to refresh you
without causing you to fall into a deep sleep.)
Time yourself.
Set a specific time to spend with each patient: say,
5 - 15 minutes with a follow up patient, and 30 minutes
with a new patient. (Use a watch with a vibrating
alarm, like the Dakota Vibe.)
Use a
tally counter. Keep this in your pocket and
record the notes you’ve written, or the times
you’ve done something correct, or the small
tasks you’ve accomplished. Aim for 100.
Connect
with other people who are on call with you.
There’s a certain friendly familiarity that
comes with being one of the few people working in
the hospital. Also, you may need them for consults,
and they may need you.
Pay attention
to your breathing. While walking in the hospital,
quiet your mind and focus on the breath. Try to maintain
your focus and concentrate only on the breath.
Refine
one part of your physical exam. For ten patients
in a row, pay particular attention to how you perform
one part of the physical exam. Do a complete cardiac
exam, or pulmonary exam. Do it the same for each patient.
Analyze your technique.
Track
down the coffee. Better yet: Find out who
makes the coffee. Make friends with them. Quickly.
Same with charge nurses. (Jen McCabe Gorman)
Maintain
eye contact. Make a conscious attempt to
keep your eyes focused on the eyes of your patients.
Don’t look away. Occasionally switch from eye
to eye. Maintaining eye contact tells your patients
that you are paying attention to them. It’s
easy to forget this and look at our list, or at the
part of the body we’re performing the physical
exam on — anywhere but the eyes.
Ask questions.
Find out patients' backgrounds. Dr. Faith Fitzgerald
has a story that she tells about a group of residents
who purposefully presented to her “the most
boring person on their team,” an utterly unremarkable
old woman. After some questioning, Dr. Fitzgerald
discovered that this woman was actually one of the
last survivors of the Titanic. Everyone has a story.
It’s easy to lose site of patients’ humanity
when you’re rushing through the hospital on
call. For at least a few of the patients you see,
ask a question. Try to find out something about them.
What have they worked as? Where do they live? What
is interesting about them? Ask one question of each
patient, like “Where have you worked in your
life? Where have you lived?”
Get to
the hospital ridiculously early. Wake up
at 4 or 5 AM. Getting in early has advantages —
it’s easier to concentrate and accomplish tasks
if there are fewer people around. However, typically
morning labs are not available until late in the morning
or early in the afternoon, so this strategy may require
you to check labs again. (If you haven’t slept
much, getting in early works best when combined with
a nap.)
Reevaluate
your gear. Your day will be much more pleasant
if you have the right equipment. Ever use a pen that
didn’t write smoothly and felt awkward in your
hand? Ever use a stethoscope with poor acoustics?
These little things may not seem like much, but if
you’re examining a lot of patients and if you’re
required to write a lot of notes (assuming you’re
not using an EMR), little things matter. Having the
right gear can make the difference between being frustrated
and relaxed at the end of the day.
Lie down whenever you can —
even if only for a minute because it might turn into
an hour. (Rural Doctoring)
Count
stairs. Sometimes you'll be too damn tired
to pay attention; wakes you up. (Jen McCabe Gorman)
Consciously
write less. Make ever word count. Be sure
to include the pertinent parts of the history, the
pertinent positives and negatives, but be aware of
the subtext to your notes — you are trying to
establish in the reader’s mind your argument
for a specific diagnosis or plan. For more on this
idea, see Developing Clinical Problem Skills by Harold
Barrows.
Consciously
write more. As an experiment, imagine the
worst possible outcome or potential diagnoses for
some of your patient. How have you excluded these
diagnoses? Take some extra time to convince the reader
that your discarded diagnoses are not the correct
ones and that further tests are not needed.
Don’t
get distracted. "Being on Call can be
overwhelming especially if you have to see over twenty
patients. I usually get my list of patients in the
morning and then geographically I make a 'plan of
attack,' and then I go full steam ahead. Try not to
chat with people although it can be tempting. Staying
focused on the patients and their issues rather than
what you want to do when you leave the hospital really
makes my speed remain fairly contstant. There is nothing
so novel here that you haven't heard before —
make yourt plan of attack, stick to it, focus on the
work without getting distracted." (A. Mangla)
Change
your pen. If you’re used to a ball
point pen, switch to a roller ball. If you’re
used to a roller ball, try an inexpensive fountain
pen or gel pen. It’s amazing what the difference
of a pen can make in your mood and your writing. (If
you write most of your notes electronically, obviously
this advice doesn’t apply.)
Learn
to recognize when people are sick. For residents:
“If you think a patient has a chance of ‘crumping,’
‘lay eyes’ on the patient early in the
night so when you’re called at 2 AM you have
a reference to compare to.” (Mark Johnson)
Say one
encouraging thing to everyone (if possible).
“You’re doing better.” “Your
kidney function is improving.” “Everything
looks stable.” It’s often difficult for
patient’s to tell whether they’re improving
or not. Even simple words of encouragement can lift
someone’s spirit.
Respect
the nurses. “Respectful interactions
with RNs is key to survival. Rudeness results in bodies
found in ditches.” (Rural Doctoring)
Don’t wear a watch. Does
not looking at the clock make you faster?
Take a
deep breath. If you become short tempered
with patients or their families because of stress,
catch yourself. Relax. Sit down.
When encountering complex differential
diagnoses, use a mnemonic. For example, VINDICATUM:
Vascular, Inflammatory, Neoplastic, Drug, Iatrogenic,
Congenital, Autoimmune, Trauma, Unknown/Idiopathic,
& Metabolic. For new patients with uncertain diagnoses,
use this mnemonic.
Choose
your rounding time carefully. “Certain
period of the day are more conducive to rounding.
8AM is notoriously hard because the nurses are signing
out and there is no workspace available. Family visiting
hours, usually from 10 am until the early afternoon,
can be tough too if you have a lot of patients to
see. If you only have a few patients to see, this
is probably the best time as you can take the time
to explain things to the family and patient together.
Like another person has written, avoid socializing.”
(Anonymous)
Make sure your pager is on.
Don’t laugh. (Doctor Anonymous)
For each
patient, ask: how am I getting them closer
to discharge? What’s the plan? How am I getting
them to their goal of being well and out of the hospital?
(Or failing that, how am I making them more comfortable,
etc.)
Review
ACLS. For residents: “Scan the CPR/ACLS
protocols for about 90 seconds each AM while walking
into the hospital in AM to refresh.” (Mark Johnson)
Normalize
your patients. At some point during their
hospital stay, most patients should be normalized.
In the rush to manage more complex problems, this
is easily overlooked. Normalization means turning
a "patient" into a "normal person."
This is accomplished by removing intravenous lines
and catheters, stopping unnecessary medications, not
drawing labs daily, getting people out of bed, and
planning for discharge. A patient who is otherwise
doing well may stay in the hospital for weeks (or
even die) because of a complication like line sepsis,
urinary tract infection from a catheter, or deep venous
thrombosis. Sometimes, these complications may be
prevented by early and aggressive normalization.
Take a
stairway or elevator you’ve never used before.
Many hospitals that I’ve worked at have multiple
elevators and stairways, many of which I’ve
never used. Experiment with using them.
Consciously
relax. Doctors are often at their most stressed
when on call. Ever few minutes, relax your facial
muscles. Let your shoulders drop. Before seeing each
patient, relax yourself.
Wake up
early post call. For residents: “Set
your alarm in AM for plenty of time to wake up &
get a fresh cup of coffee (even if it means less sleep)
prior to AM rounds.” (Mark Johnson)
Always give patient and their
families the benefit of the doubt in any interactions.
Presume that if they’re acting upset, or hostile,
they have a reason. It may always not seem like a
good reason to you, but presume it’s there.
Try to see the reason. It’s surprising how often
hostility melts away with a small amount of human
kindness and empathy.
Avoid
socializing. Recognize that being on call
is a time that you need to get work done and socializing
is not your goal.
Consciously
socialize. Recognize that being on call is
a time when you can deepen your relationships with
other doctors.
Group
your tasks. Similar tasks should be performed
together. Rather than examining patients, checking
labs, and writing notes, try doing each of these tasks
at once — for example, examine all patients
on the floor, check all labs for all patients, then
write as many notes as you can. If you use this technique,
be sure to ensure accuracy by writing small notes
to yourself on an index card or on a note template
so you don’t neglect to write down significant
physical findings.
Triage.
While it may be tempting to start at the top of the
hospital and work your way down, or go from one floor
to the other, it’s a better idea to see patients
who are sick or require decisions early. That way,
you’re less likely to discover that someone
is unexpectedly sick at the end of the day. Of course,
it’s better to see a few patients at each nurses
station — it’s inefficient to constantly
criss-cross your way through the hospital floors,
returning to places you’ve already been. There’s
a balance between seeing patients efficiently and
seeing the most critical patients first.
Experiment
with breaks. Take a five minute break every
one to two hours. Athletes understand that for sustained
peak performance you must take breaks. If you keep
going at top speed for the whole day, you’ll
burn out.
On an
index card or PDA, write down everything you don't
know. One of the best ways to learn more
and learn efficiently is to keep a list of things
you don’t know. Whenever you encounter a clinical
question that you don’t know the answer to,
write it down on an index card or PDA. (Assuming you
don’t need to know the answer right then —
if you do, by all means, look it up.) At the end of
the day, devote some time to looking up the answer
to every clinical question you have using a resource
like UpToDate.